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1. Can I meet a pet before I decide to adopt?

Yes! Like most animal shelters, our staff encourages prospective owners to meet with any pets they are interested in adopting. That way, the owner and the pet can get an initial impression of one another.

2. What if your shelter doesn't have my lost pet?

There are several other animal shelters in the area who may have found your lost pet. Also, make sure you check 24 Pet Connect and search in your area.

3. Can I visit the shelter with a volunteer or educational group?

Yes! Our animals are always happy to meet new visitors, and any volunteer assistance goes a long way. Please reach out to us at 801-483-6024 to schedule your visit.

4. What is rabies, and how do people contract it?

Rabies is an infectious viral disease that affects the nervous system of humans and other mammals. People get rabies from the bite of an animal with rabies.

Any wild mammals, including raccoons, skunks, foxes, coyotes or bats, can have rabies and transmit it to humans. It is also possible, but quite rare, for people to get rabies if infectious material from a rabid animal, such as saliva, gets directly into their eyes, nose, mouth or a wound.

5. What should I do if I see a rabid animal?

If you see a wild animal that is acting strangely or appears to be ill, please immediately call our office at 801-483-6024 and report the location and details of the animal.

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1. Can the City Attorney represent me in my case?

No. The City Attorney only represents the City of South Salt Lake in its legal proceedings. Please refer to the Utah State Bar for individual legal counsel.

2. How do I file an appeal?

To file an Appeal on:

• A Criminal Case: Contact the South Salt Lake Justice Court within 30 days of your sentencing date.
• A Civil Citation: Refer to City Ordinance 2.22.040.

3. How do I file a claim?

To file a claim, please fill out our Claim Form (PDF) and submit it with three estimates.

4. What is the administrative law judge?

The administrative law judge presides over all administrative hearings regarding city ordinance or municipal code violations. Learn more about the administrative law judge in the Municipal Code.

5. How do I file a Small Claim?

To file a Small Claims action, refer to the South Salt Lake Justice Court for forms and guidelines.

6. How do I pay for a civil citation or fee?

Please make payments online. You will need your citation number or case number to complete this transaction.

If you need to make a payment with cash, please obtain a money order or cashier's check and mail it to the:
City Attorney's Office
220 East Morris Avenue
Suite 200
South Salt Lake, UT 84115

Or place it in the drop box on the West side of City Hall.

7. How do I pay for a criminal citation issued by a police officer?

Contact the South Salt Lake Justice Court to make payment.

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1. How do I request public Government Records (GRAMA)?

The Government Records Access and Management Act (GRAMA) was established by the State of Utah to set statutory standards in the maintenance and handling of governmental records. You may download a GRAMA Request form (PDF); complete it and submit to the Recorder's Office for processing:
220 E Morris Avenue
Number 200
South Salt Lake, UT 84115

2. How do I apply for a special event permit?

Residents must complete and submit a Special Event Request form to the City Recorder ten days before any advertising of their event commences. The City Recorder will notify the applicant of approval or disapproval within seven calendar days. The City Recorder coordinates any special services requested for the event, such as law enforcement. Download a Special Event Form.

3. Do you handle records for the Fire Department/Police Department?

No, those records are handled by their own departments. For more information, contact the Fire Department and/or South Salt Lake Police Department.

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1. Are inoperable vehicles permitted on the street?

South Salt Lake Code states that inoperable and unlicensed vehicles must be stored in an enclosed structure such as a garage or shed. Scrap metal, junk, or wrecked vehicles and vehicle parts are considered to be outdoor storage/accumulation of solid waste and must be removed. 

Car covers and tarps are not acceptable and are not considered enclosed structures.

An abandoned/junk vehicle is any vehicle with the following:

• Inoperable, dismantled, wrecked, or on blocks or similar device

• Does not display current tags or license plate

• Has a deflated tire or broken windows

2. What about tall grass, overgrown weeds, and other landscape violations?

Overgrown/Uncontrolled Conditions South Salt Lake Code states that weeds and grass shall be maintained at a height of six (6) inches or less at all times. All land including park strip areas (between sidewalk and curb) and areas adjacent to the property such as alleys or easements must remain free of conditions that cause the property to become unsightly. Grass clippings must be bagged and removed as well. Maintenance of alleys, sidewalks, streets, easements, or rights-of-way is the responsibility of the adjacent property owner.

3. What about parking violations?

South Salt Lake Code Enforcement provides the following quick list to help residents and neighbors to learn about parking vehicles in South Salt Lake:

• All vehicles must be parked on a hard surface of asphalt or concrete. Vehicles are prohibited from parking in yards or landscape areas.

• Parking over and on sidewalks and park strips is prohibited.

• No car shall be parked on a street or alley longer than 72 consecutive hours.

• Inoperable and unregistered vehicles parked on the street are prohibited.

• Trailers shall not park on the street unless attached to a licensed, registered, and operable vehicle.

• Off-street parking of vehicles or trailers must be on hard surface areas such as concrete, asphalt, gravel, or pavers.

• Large vehicles that exceed 35 feet in length or 30,000 pounds GVW is not permitted to park on any public street, unless approved by the city or in the process of moving residential goods.

4. My fence or property has been tagged. What do I do about graffiti?

In an effort to prevent graffiti in South Salt Lake, enforcement efforts are being increased to have graffiti removed as quickly as possible. Property owners are responsible and liable for the care and upkeep of their properties, which includes the removal of graffiti. 

Graffiti on private property must be removed as soon as possible to discourage repeat occurrences. The sooner the graffiti is removed the less likely it will become tagged again.

South Salt Lake code states that the owner or tenant or any person in possession of or in control of real property who shall fail to remove any drawing, inscription or writing, commonly known as "graffiti," which was written or drawn so as to be seen by the public, within seven days after having been notified to do so, shall be guilty of a Class B misdemeanor.

To report graffiti, contact our SSL Neighborhoods Connect Line at 801-464-6757, connect@sslc.gov, and South Salt Lake Non-Emergency Dispatch at 801-840-4000.

5. What about solid waste and litter?

According to the Salt Lake County Health Department, solid waste can include any of the following: garbage, trash, hazardous waste, industrial waste, construction and demolition waste, used oil, or accumulated discarded materials.

It is against the law for any person to deposit any solid waste or litter, or allow any person to do the same, to any public or private property or lot, street or road, ditch, gutter, or any place other than an approved trash container area.

Littering is the willful or negligent throwing of solid waste onto any premises other than approved trash container areas.

Bulk Waste Trailer Rental (Dumpsters)

Dumpster rental is available to South Salt Lake residential garbage customers for $50. Once reserved, trailers are delivered and picked up from your home. Some restrictions apply. Reserve online here, or contact SSL City Hall at 801-464-6757, Monday-Friday 8 am to 5 pm with any questions. 

6. What about outdoor storage?

Outdoor Storage is the storage of miscellaneous materials, tools, furniture, household items, goods, products, wares...out of doors. No outside storage is permitted on any residential property, except for approved outdoor items such as planters and storage sheds. Indoor furniture is not allowed to be used as outdoor leisure furniture. 

Laundry hung from fences, porches, and clotheslines that are visible from the street is prohibited under the South Salt Lake code.

Accumulation of solid waste and litter (such as junk, trash, and debris), is a public nuisance and a violation for any owner or occupant to allow the accumulation, abandonment, or storage of trash, junk and debris on private or public property. This includes areas at fences, wall bases, grassy and planted areas, borders, embankments, sidewalks, strips, gutters, streets and alleys.

7. What are the rules of snow removal in SSL?

• Snow removal must take place the same day the snow has fallen unless it has fallen after 6:00 p.m., which will then be required to be removed by 10:00 a.m. the next morning.

• Do not park on any city street or roadway between the hours of 2:00 a.m. and 6:00 a.m. when snow removal will be necessary.

• Parking is limited to 72 hours consecutively on any street or alley.

• Other limited parking times are as follows: Parking in excess of two hours between 9:00 a.m. and 6:00 p.m. is prohibited on Main Street between 2100 South and 3000 South.

• Parking unlicensed or unregistered vehicles is prohibited at all times. Unattached trailers parked on the street are also prohibited and must be attached to a licensed, registered, and operable vehicle.

SSL Code 12.08.090

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1. How can I rent a meeting room or event space?

Please visit the South Salt Lake Recreation Department page or the facility rental page to learn about available options.

2. How can I sign up for Promise SSL?

Visit our Promise SSL webpage for more information and to enroll in our youth Afterschool and/or Summer programs.

3. What plans does the city have for community centers?

The City of South Salt Lake is currently working under its 2015 Parks, Open Spaces, Trails and Community Centers Master Plan, which sets goals for services and amenities in every neighborhood. 

4. How can I sign up for a class?

By going here, you can register for city community classes and activities (Recreation, Arts Council, The Co-Op). 

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1. I have a project in mind. How do I know if it meets city requirements?

City code can be complex and proper research can help prevent frustration. Start by reviewing the municipal code - you can search by topic. You can also call or email the Community Development department or visit the counter in person.

For more complex projects, the city offers predevelopment consultation meetings (PDF), and applicants should prepare detailed information about their property and project.

2. What plans does the city have for the future?

Our city has adopted a variety of plans to shape future growth and development. At the highest level is the General Plan, applying to the entire city. There are also numerous plans by topic (transportation, housing, parks, lighting) and by neighborhood (Downtown, East Streetcar).

3. What is city zoning?

The city zoning is a designation given to every parcel in the city to define what is desired for that neighborhood and the rules for development and land uses in it. The city ordinances set these legal requirements. For more information please go to the Planning & Zoning page. 

4. What does the Planning Commission do?

The Planning Commission works with the Community Development Department to develop and approve master plans, and review and advise on development projects. Their role is to shape policies, advise on decisions and make recommendations to the City Council, who is the city's legislative body.

5. How do I make a GRAMA request for public records?

Any citizen can make a Government Records Access and Management Act (GRAMA) to get more information about a project or decision. GRAMA requests are managed by the City Recorder's Office.

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1. How long does it take to process a building permit application?

We will review and provide feedback within 15 business days. It is the applicant's responsibility to provide a complete application and respond to comments accordingly. Applications are only valid for 180 days.

2. May I start construction prior to my permit being approved?

No. Any project that starts work without a permit may be subject to citation and a double fee for the application. Criminal penalties may be imposed for failure to comply.

3. Do I need an inspection with my building permit?

Yes. All building permits require an inspection. Please call 801-483-6032 to schedule an on-site inspection. If work is completed without an inspection, the applicant is responsible for removing and/or replacing all uninspected work to ensure compliance.

4. Do I need a permit to install a fence?

If your proposed fence is under 6 feet tall and wood construction, you do not need to apply for a building permit application. If your proposed fence is constructed of masonry material (any height) or over 6 feet tall (any material), you are required to apply for a building permit application. All fences must comply with clear-view restrictions as defined in South Salt Lake Municipal Code.

5. Do I need a permit to reroof my building?

Yes. Any reroof of a structure requires a building permit.

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1. Are business licenses transferable?

No. All new businesses (or businesses with a change in ownership) must submit a new business license application and schedule any required inspections.

2. May I start business before my license is issued?

No. All prospective businesses must receive a license prior to engaging in business operations. Businesses failing to comply with licensing requirements may be subject to daily citations or criminal penalties.

3. How do I know if my business is allowed in a building?

Please review Title 17 of the South Salt Lake Municipal Code for what land uses are allowed in each zoning district. If your proposed use is allowed in the zoning district and is a change of use from prior uses, the building and site will be required to be brought into current compliance with all Municipal Code, Building Code and Fire Code requirements. If you have specific questions, please contact our planning department staff.

4. Do I need a business license for a Home Occupation?

Yes. All home occupations require a business license.

5. I scheduled a building/fire inspection and received a correction list on my inspection report. Now what do I do?

All items listed on your inspection report must be addressed prior to license approval. If the compliance item requires a building permit, you will need to submit the appropriate applications with a General Contractor licensed in the State of Utah. Once all improvements have been completed, applicants shall contact the inspector listed on the inspection report to schedule a follow-up inspection.

6. Do I need a business license if I am only storing goods in a warehouse?

Yes. All warehouses and stored goods also require a business license.

7. Do I need a business license to rent my residential property?

Yes. All residential rentals require a business license before leasing begins.

8. Do I need an inspection for my rental business license application?

Yes. All rental business licenses require that the property is inspected prior to beginning the leasing process.

9. I am closing my business in SSL, what do I need to do?

Please contact Karla Slick at 801-483-6031 or email Karla to close your account.

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1. Where do I begin with my project?

The first step of any project is to review the Predevelopment Checklist (PDF) and submit a complete application via the online portal. Staff will complete a preliminary review of your concept plan to determine the next steps in your entitlement process.

2. Who reviews a submitted application?

All applications are reviewed by multiple departments for compliance, including but not limited to, Planning and Zoning, Building, Engineering, Fire, and Legal.

3. How long does it take for my application to be processed?

Complete applications are processed in the order they are received. It is the applicant's responsibility to provide complete documentation and any required updates based on review comments.

The timeframe to process an application will vary based on the complexity of the request. Application submission does not guarantee placement of the applicant's petition on any particular agenda for the Planning Commission or City Council. Our staff will work diligently to process applications in a timely manner.

4. What are the fees for my application?

All application fees are outlined in the South Salt Lake Municipal Code Consolidated Fee Schedule.

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1. As a developer, who should I contact to discuss opportunities in South Salt Lake?

Email Community & Economic Development Director Jonathan Weidenhamer to learn more about current development opportunities throughout our city.

2. Does the City have a Chamber of Commerce?

The South Salt Lake Chamber of Commerce website engages and supports businesses throughout our city and region. They are an independent non-profit organization, and are conveniently located in the same office building as our city hall. 

3. What incentives does South Salt Lake offer to attract new businesses?

South Salt Lake Community Development staff reviews all development and business proposals within the City. Large scale investment projects may submit, at time of application, an economic benefit analysis to request to be considered on incentives currently offered by South Salt Lake City or the South Salt Lake Redevelopment Agency (RDA).

Many businesses find the business-friendly attitude, great locations and reasonable real estate prices make South Salt Lake a great location for new business.

4. How do I obtain a South Salt Lake Business License?

You can learn more about this process on our Business Licensing webpage. 

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1. As a contractor, where can I learn about ongoing or upcoming Capital Improvement Projects?

A list of available Capital Improvement Projects around South Salt Lake can be found at the Utah Public Procurement Place, along with many other biddable projects throughout Utah.

2. Who should I contact if I see a problem with a road or building?

Contact the Public Works Inspector at 801-412-3211 if you notice an issue with a road or building that could present a serious danger to the residents of SSL. You can also reach out to The Streets and Sidewalks Division for problems with streets or signage. Please contact Code Enforcement at 801-464-6712 if you notice any clear violations of building code. 

3. Do I need a Right-of-Way Permit?

Normal construction activity in the public right-of-way, including obstruction of the public right-of-way requires a permit (PDF) from our Engineering Department with the city of South Salt Lake. Work in the public right-of-way includes replacement or new construction of streets, sidewalks, curb and gutter, drive approaches, and utility excavations. Landscaping does not require a public right-of-way permit unless heavy equipment is used to move material. Planning approval may be required, please contact the community development department 801-483-6063.

If you need to close a city-owned street or sidewalk for any length of time, you will be required to obtain a right-of-way permit and include a Traffic Control Plan.

Do you need a dumpster or moving containers curbside? Here’s what you’ll need:

1. A Right-of-Way Permit (PDF) is required to place a moving container or dumpster on the shoulder of the road, a fee will be charged for the length of the permit.
2. Every moving container or dumpster must have a traffic control plan that includes placement of barricades.

4. Do I need a Permit for a sewer spot repair on private property?

Yes, a Right-of-Way Permit (PDF) must be applied for on a sewer spot repair. If staying outside of the City's Right-of-Way the only fee required will be the application/inspection fee.

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1. Who do I contact if I have an emergency/non-emergent situation?

For all emergencies, please dial 911. Dial 801-840-4000 for all non-emergency Fire and Police requests. Our Department dispatches both firefighting vehicles and ambulances/emergency personnel.

2. Why is a nearby fire hydrant gushing water?

Periodically, the Public Works Department will flush fire hydrants throughout the City, removing sediment that has accumulated in the system. This results in water gushing from fire hydrants. A notice will be posted to City News whenever hydrant flushing is in progress.

3. Who do I contact if I see a leaking fire hydrant?

While it may seem logical to call the fire department, all fire hydrants are maintained by the South Salt Lake Water Division within Public Works. Dial 801-483-6014 to report a leaking hydrant.

4. Is it legal to have a backyard recreational fire?

The Fire Marshal provides guidance regarding open burning laws and requirements. For more information, view the Open Burning FAQ (PDF).

5. I need a fire inspection to open my business. Who do I contact?

All new businesses require a fire inspection prior to opening. The office of the fire marshal handles all new inspections. Visit the Fire Marshal's webpage or dial 801-483-6012 to schedule an inspection.

6. Our business requires fire safety training. What kind of training do you offer and how do we set up training with the Fire Department?

The most common request is for fire extinguisher training. We also offer services to observe fire drills and can assist in creating a fire escape plan. During the COVID-19 pandemic, some training is suspended, but if you'd like to schedule training for your employees, please call 801-483-6043.

7. Where can I find more information about open burning?

View our Open Burning FAQ (PDF).

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1. How do I pay my city water bill?

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2. How do I get a new trash can lid?

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3. How do I apply for a job with the City?

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4. My trash didn't get picked up, what should I do now?

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5. How do I get a garage sale permit?

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6. How can I see the agenda for an upcoming City Council or Board meeting?

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1. What is moderate income housing?

Moderate Income Housing is defined in Utah Code as “housing occupied or reserved for occupancy by households with a grow household income equal to or less than 80% of the median gross income for households of the same size in the county in which the city is located.” According to the U.S. Department of Housing and Urban development (HUD), the 2020 median family income in Salt Lake County was $87,900. A low (80% of median) income household earned $70,300. Therefore, for the purposes of this plan, moderate income housing is defined as those housing units that were affordable to households that earn $70,300 or less annually. HUD defines housing as affordable when it consumes less than 30% of a household’s income. If families are required to pay more than 30% of their income for housing, they are considered cost burdened and may have difficulty affording necessities such as food, clothing, transportation, and medical care. Thus, the generally accepted definition of affordability is for a household to pay no more than 30 percent of its annual income on housing (including housing related expenses such as utilities, insurance, taxes, etc.) HUD goes further to break down affordability into subcategories that better define the income levels that are being targeted for their programs. The subcategories are listed below:

• Extremely low income: Below 30% of AMI (below $26,370)
• Very low income: Below 50% of AMI (below $43,950)
• Low income: Below 80% AMI ($70,300)
• Moderate income: Between 80% and 120% of AMI ($70,300 - $105,480)

2. How will South Salt Lake’s Moderate Income Housing Plan address housing need?

The Moderate Income Housing plan will offer guidance on the various levels of housing that are needed in our community. We will engage with our residents, stakeholders, community leaders and policy makers to 1) identify needs; and 2) consider various tools to build housing as we refine our housing goals and policies. These tools can be placed into broad categories including:

• Development tools – which include zoning changes, establishing public-private partnerships, and fast-tracking development processes;
• Community housing tools – such as down payment assistance or shared equity programs;
• Funding Sources – which pursue various federal, state, regional and local funding assistance.

Ultimately, we expect to see a multilevel implementation strategy that uses various tools, funding approaches and other strategies to address affordability gaps.

3. How is the State supporting this process?

Through the Utah Department of Workforce Services, the State Legislature requires municipalities to identify an affordable housing implementation strategy in their General Plan that includes a robust annual reporting process. Additionally, the state has increased funding alternatives including state tax credit programs, low-interest loans, housing preservation, first-time home buyers’ assistance programs.

4. What is South Salt Lake’s Current Housing Situation?

The Moderate Income Housing Plan will include a detailed inventory of the various types and supply of housing currently available in South Salt Lake. The following is data collected from the 2020 United States Census:

• Population 2020:  26,777
• Number of Households:  9,904
• Persons per household:  2.49
• Language other than English spoken at home:  34.3%
• Owner-occupied housing:  37.9 %
• Median value of owner-occupied housing units:  $287,200
• Median monthly owner costs with mortgage:  $1,509
• Median gross rent:  $1,039

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1. Does HR handle payroll?

No. All City employee payroll is handled by the Finance Department.

2. What should I include with my application?

Applicants must include a resume and cover letter with their application, as well as proof of any certifications or licenses required to complete the job.

3. What benefits are offered to employees of the City?

The City of South Salt Lake offers full-time employees a comprehensive benefits package, which includes vacation time, sick time, paid holidays, health, dental, life, short-term disability, long-term disability, retirement, etc., which the City pays the premium in full or a portion thereof.

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1. Where can I find additional resources on Utah Courts?

The Utah Courts’ Self-Help Center provides assistance to those who do not have legal counsel. You can reach them at 888-683-0009 or visit the Utah Courts website.

2. Can you help with eviction?

Residents threatened with an eviction in Salt Lake County can dial 801-359-2444 or 801-359-4142. In addition, homeless families taking the steps to stabilize their situation and need help with rehousing can also call for assistance.

3. Does the Court provide an interpreter?

Yes. If you need an interpreter you must contact the court at 801-483-6072 to make that request.

4. Does the Justice Court handle divorce?

No. Divorce cases must be filed in the District Court in the county where the residency requirement is met.

5. In which county can I file for a protective order?

You can file a petition at the district court in the county where you live, in the county where the abuser lives, or in the county where the abuse took place.

6. Can the Justice Court mediate landlord/renter issues?

No. Landlord/renter disputes are handled by the Salt Lake County Justice Court.

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1. How can I connect with Mayor Wood?

Mayor Wood is available to meet with constituents to discuss issues, concerns or ideas you have for the city. Regular meeting times may be scheduled Monday through Friday from 9 am to 4 pm. Please schedule an appointment to respect the time of those attending by calling 801-505-3170.

You can also stay connected by following her on social media and subscribing to her monthly 'Mayor on the Move' e-newsletter.

2. When is the next mayoral election?

The next mayoral general municipal election will be in November of 2025.

3. Who do I connect with about an issue or concern regarding the City of South Salt Lake?

In addition to attending a public City Council meeting, you can call the Mayor’s office during business hours to schedule a meeting with Mayor Wood or fill out this form. 

4. What are the goals for South Salt Lake in 2023?

We are expecting significant growth throughout South Salt Lake in the coming years, so one of the main goals is to meet that growth head-on and ensure that all residents are receiving the quality services and programs that SSL is known for. We are also a city that invests in people, and we plan to continue this on both a community and individual level.

5. When can I hear from Mayor Wood?

Mayor Wood participates in every bimonthly City Council Meeting - which is open to the public. She also gives her input during meetings for the Redevelopment Agency, and you'll see her at other important community events throughout the year. Her signature speech on policy goals was also shared in her 2022 State of the City address.

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1. Are there ways I can get outdoors right in South Salt Lake?

Yes! We have several parks right within the city, as well as trails that run through the city, and into our neighboring communities. Learn more at the Parks and Trails webpages.

2. Where can I find a full list of the parks, trails and open spaces in the City?

Each of the following webpages contains a full and updated list of options in and around South Salt Lake:

• Parks
• Trails
• Open Spaces

3. Who maintains parks and trails in SSL?

Parks are maintained by either City and County staff, depending on who owns that park or trail. Most are SSL City parks, except Harmony, James Madison, and General Holm. The Jordan River Trail is overseen by Salt Lake County, while Parley’s Trail, Mill Creek Trail and Meadowbrook Trail are maintained by South Salt Lake.

4. How do I report a danger or a crime in a park?

If you see a non-emergency safety situation or evidence of a crime already committed that would require police attention, please contact Police Dispatch at 801-840-4000 to file a report. The SSL Police Department runs a "Safe Parks Project" to ensure parks remain a safe place for recreational activities.

If you see an emergency situation, please immediately call 911 after moving to safety.

Please report all maintenance issues to the Department of Neighborhoods.

5. How do I rent a pavilion at Fitts Park?

Rent online through the Neighborhoods Department or call the Pavilions Reservation line at 801-483-6021.

6. How can I help improve our parks and trails?

The most important contribution residents and visitors can make is following the rules and regulations of park and trail use, and properly disposing of any trash. Stay posted on City News or email Sharen Hauri for volunteering opportunities for our parks and trails.

7. What does the city have planned for parks?

Our Parks and Facilities teams work within the scope and vision of South Salt Lake's 2015 Master Plan (PDF). Based on this, our goal is to improve the walkability and amenities of our city, provide afterschool resources to our youth, and positively impact property values throughout the area.

8. What does the city have planned for trails?

Check out the City’s Strategic Mobility Plan (PDF) as well as the WFRC 2019 to 2050 Regional Transportation Plan to see what we have planned for trails throughout the city.

9. How do I compete for city contracts and projects as a contractor?

Contact Amy Knight at 801-464-6719 for more information. We post all major capital improvements projects on the Utah Public Procurement Portal (JAEGGER).

10. How do I donate to a city park in honor of someone?

Contact Sharen Hauri at 801-464-6771.

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1. Are there other ways to pay my bill?

Yes. You can also drop your bills off at the Finance Department in City Hall. However, we do encourage residents to pay their bills online, as it ensures timely and accurate payment processing. You can also mail your payment or deposit them in the dropbox on the North side of City Hall.

2. I am not part of South Salt Lake’s sewer and/or water district. Can I still pay my bills online?

Yes! Xpress Bill Pay handles online billing for the South Salt Lake sewer/water as well as Mount Olympus Improvement District (sewer) and the Jordan Valley Water Conservancy District (water). 

3. Is my information safe?

Yes. Xpress Bill Pay handles all your payment information on secure servers, and encrypts sensitive data to provide further security.

4. Do I need a seperate account for each of my bills?

No, you can pay more that one bill under one Xpress Bill Pay account. Just click "Add New eBills" and follow the instructions.

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1. Does the Planning Commission make changes to the General Plan or other zoning/land use code?

The Planning Commission is a recommending body to the City Council on legislative applications (i.e. Zoning Amendments, Ordinance Amendments, Master Plans, etc.). The Planning Commission approves all administrative applications (i.e. Conditional Use Permits, Subdivisions, Design Review, etc.).  Reference the Municipal Code 17.11.010 for specific duties.

2. How are Planning Commissioners selected?

The Mayor appoints seven commissioners, as well as two alternates. Once appointed, the proposed commissioners must seek advice and consent from the City Council. Following appointment, planning commissions serve for four years.

3. How do I become a Planning Commissioner?

If you are interested in serving on the Planning Commission, email Eliza Ungricht for more information.

4. What matters are heard by the Planning Commission?

The Planning Commission duties are outlined in 17.11.010 of the Municipal Code.

5. Where can I learn more about the technical details of the Planning Commission?

To learn more about the duties of the Planning Commission and their function in municipal government, see the Municipal Code which outlines their establishment.

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1. How do I file a police report?

Emergencies: Always dial 911.

Non-emergencies: Call dispatch at 801-840-4000.

2. How can I request a speed trailer be placed in my neighborhood?

A speed trailer is an apparatus placed on the side of the road that will show the posted speed limit along with the speed of a vehicle passing by it. Speed trailers are often very effective in combating speeding problems in a given area. If you would like to request a speed trailer be placed in your neighborhood, call 801-412-3674 and leave a message. Someone from the Traffic Division will contact you to make arrangements.

3. How can I find the Neighborhood Watch program for my neighborhood?

There are established Neighborhood Watch groups for every area of the city, and they meet monthly. Contact Officer Chad Keller in the Community Resources Division at 801-412-3654. He will give you information on where your local Neighborhood Watch group meets and when the next meeting is scheduled.

4. How can I add information to a police report I have previously filed?

If you have filed a report with one of our officers and would like to add information to the case, call dispatch at 801-840-4000 and let them know you have additional information. Provide them with the case number and an officer will contact you to get the information. If you have a detective assigned to your case, contact that detective directly and provide any additional information you have.

5. How can I get my property back if it has been taken into evidence?

Depending on the way your property has been classified, there are different processes for releasing the property. Call the Evidence department before you come in to retrieve your property so they can advise you of the process and how long to expect it to take to process your request. The Evidence department can be reached by calling 801-412-3665. Requests made after 4:30 pm may not be reviewed until the following business day, and no requests are guaranteed to be processed the day they are made.

Please note that at the time you come in to pick up your property, you will need to present photo identification, and you may only pick up the property if you are the owner of the property. For circumstances where that may not be possible, contact the Evidence personnel to find out what options are available.

6. How do I request a copy of a police report or an accident report?

Come into the police department at 2835 S Main Street and go to the Records window. Complete a GRAMA request form, and the request will be processed by our Records personnel. You can also print a copy of the GRAMA request form from our Downloadable Forms section and bring the request into the police department. You will need to provide photo identification at the time of the request. There is a $10 fee for copies of police reports, $15 for DI-9 accident reports and $10 for non-reportable accident reports, due at the time you receive the report (which may be in the same visit you make the request, however it can take up to 10 working days) and can be paid by cash, check or credit/debit card. We do not accept American Express or Discover Card.

7. How can I arrange to have an officer give a presentation?

We have officers who specialize in various areas of crime prevention and safety who can give an informative and interesting presentation to your school, business, or community group. Call the police department at 801-412-3600 and provide details of your event and our office staff can direct you to the officer who can assist you.

8. Where can I go to get my fingerprints done?

We do not do fingerprinting here at the South Salt Lake Police Department. If you need to get your fingerprints done, we suggest contacting the Bureau of Criminal Identification (BCI) at 801-965-4445.

9. How can I make a complaint about an ordinance violation?

To make a complaint about an ordinance violation, call the Code Enforcement at 801-464-6757

10. How can I report information on possible drug activity?

If you know of a location or person who is possibly involved in drug activity, call the Drug Tip Line at 801-412-3651. Our Street Crimes Unit will receive the information and follow up on all complaints. If you see drug activity in progress that requires immediate attention, call dispatch at 801-840-4000.

11. How can I request crime rate information?

Call Our Crime Analyst, Alli Lachowsky at 801-412-3607 to request crime information. Requests generally only take a few days to process, but may take up to 10 working days.

12. How can I file a commendation or a complaint on an officer?

We welcome feedback about our department! Download the Commendation/Complaint form from our Downloadable Forms section of this website and print it, or visit the Records window at the police department at 2835 S Main Street to pick up a form. Once completed, return it to Records personnel at the police department or mail to: 
South Salt Lake Police Department
2835 South Main Street
South Salt Lake City, UT, 84115

13. If I go on vacation, how can I request officers check on my house?

If you are going on vacation and would like our officers to occasionally drive by your house to make sure it looks secure, submit a request. Let our office know when you are leaving, when you will be returning, if anyone or any vehicles will be at the home, and you can also leave a contact phone number in case officers need to contact someone if there is an emergency. The information will be distributed to all officers.

14. How can I help combat graffiti in my neighborhood?

One of the best ways to combat graffiti is quick reporting and quick removal. As soon as you see graffiti in your neighborhoods, report it to police dispatch at 801-840-4000. You can also help by reporting suspicious activity in areas that look like good targets for graffiti. Catching the suspect before the damage is done is better for everyone!

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1. How do I obtain a police report?

To obtain a police report, reach out to our Records Division at 801-412-3600 or email Police Records.

2. If I’m a victim of a crime, do I need to pay for a copy of the police report?

No. Victims of crimes can receive a copy of their police report for free. Contact the Records Division at 801-412-3600 or email Police Records for more information.

3. Do I need a lawyer to get a protective order?

No. You can apply for a protective order at the Legal Aid Society website.

4. Can I be compensated for expenses related to a crime committed against me?

In some cases, yes. To find out if you can be compensated for a crime committed against you, reach out to the Utah Office for Victims of Crime.

5. Where can I find additional information and services for domestic abuse?

Domestic Shelters provides excellent information regarding all aspects of domestic abuse. If you are the victim of domestic abuse, reach out to our team immediately.

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1. Who should I contact if I see an issue (road damage, water leak, street sign down, etc.)?

Contact the appropriate division of the Public Works Department: streets, sewer, water or waste. We rely on information provided by our residents and businesses to identify and prioritize both urgent and long-term maintenance and repair/replacement projects. If you are unsure of which division to contact, call 801-483-6045.

2. Who can I contact to learn more about upcoming and ongoing projects taking place in South Salt Lake?

The Engineering Department is in charge of planning, contracting and overseeing all capital improvements projects around the city. Announcements are also regularly shared on the city website and newsletter.  

3. Why is my water a different color, smell or fizzy?

Routine maintenance and the addition of safe chemicals to City water can result in discoloration and “fizzy” water. This water is still safe to drink and wash with. We closely monitor our water supply 24 hours a day. If you have further concerns regarding your drinking water, please call 801-483-6014 and staff will be sent to flush additional hydrants in your area.

4. Where can I learn more about the requirements for private building projects?

The Building Department provides permits and guidance for anyone hoping to develop within South Salt Lake. Learn more on their webpage.

5. Where can I learn more about the Fall Leaf Bag Program?

Read this document to learn more about the program and how you can get your bags this fall!  Leaf Bag Program

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1. Who shovels my sidewalk?

Residents and business owners are responsible for shoveling the sidewalks in front of their property, and on the side of their property if on a corner. The Streets and Sidewalks Division handles sidewalks that are not directly bordering residences or businesses.

2. What if my street has not been plowed?

During snow events, residents are encouraged to call South Salt Lake Public Works at 801-483-6045 if they feel their street has been overlooked or they have an issue with snow plowing on their street.

Snowplow operators follow set priorities (see the Plowing Priorities), and operators will respond to individual reports after they have responded in accordance with the Snow Removal Policy. 

3. Who do I contact if I think plowing has damaged my property?

Claims from residents for property damage caused by snowplows should be reported to the City Attorney’s office at 801-483-6037.

4. How should I shovel snow from my driveway?

Shovel snow back onto your property. Do not dump it into the gutters, onto the street or onto the sidewalk. Piles of snow can cause hazardous conditions for drivers and pedestrians. See the following link for Snow Removal Do's and Don'ts

5. As an elderly or disabled individual, can I get assistance with snow removal?

Salt Lake County Aging and Adult Services offers assistance with snow removal. They can be contacted at 385-468-3200 for eligibility. 

6. How do I report a property that has neglected to clear their sidewalk?

Please contact Code Enforcement at 801-464-6712 to report any uncleared sidewalks.

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1. Is stormwater treated?

No. During a storm event, water runoff is carried by the City's storm drain, which drains to the Jordan River. Contaminated stormwater receives no treatment because of the sheer volume of runoff.

2. Is there a difference between the stormwater system and the sanitary sewer system?

Yes. The sanitary sewer system and the stormwater system are two completely separate systems. The sewer (wastewater) system routes all household wastewater into a water treatment facility. The stormwater system, on the other hand, routes rainwater off the streets and into the Jordan River.

3. What are the effects of stormwater pollution?

• Health: Stormwater pollution can pose a serious health risk due to pesticides, bacteria, and chemicals that are washed from our city streets, parking lots, and drainages.
• Environment: Plants and animals living along the waterways where stormwater discharges may become sick or die from contact with contaminated stormwater.
• Neighborhoods: Clogged catch basins significantly decrease the quality of life in many neighborhoods throughout Salt Lake County. These "nests" of trash and debris can attract rats and cockroaches, create foul odors, and clog the storm drain system affecting neighborhood aesthetics and property values, and can even cause local flooding.

4. What Should I do if I see someone littering in the storm drain or gutter?

Please call our 24-hour hotline at 801-412-3245  to report any littering or dumping in the storm drain or gutter.

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1. What is a right of way?

A right of way is a type of easement granted or reserved over the land for transportation purposes, such as streets, sidewalks, bike paths, as well as utilities.

2. Who should I contact if I see a problem with street signage?

If you see something obstructing street signage or lights, or a sign/traffic light that has been broken, please call us immediately at 801-483-6045. 

3. How can I get my sidewalk fixed?

Some basic maintenance of sidewalks is expected from the owners of residences directly adjacent to that sidewalk. However, the City also has some capital funds for sidewalk maintenance. If your sidewalk is no longer navigable or could provide a trip hazard for pedestrians, please contact us at 801-483-6045.

4. How do I get a street tree trimmed?

If you believe a tree is blocking drivers’ vision, is obscuring a street sign or traffic light, or is otherwise presenting a danger to pedestrians or drivers, please contact us immediately at 801-483-6045. Please do not contact us for aesthetic tree trimming.

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1. What happens if pickup day comes on a holiday?

If your regularly scheduled pick-up day falls on July 4th, Thanksgiving, Christmas, or New Year's Day, service will be delayed one day starting with the holiday.

2. How can I get a replacement Transfer Station card?

Call 801-483-6074 and we will mail you a new card.

3. Where can I find a full list of hazardous materials?

Please look at Ace Disposal’s webpage, where they list hazardous items that shouldn’t be thrown out. 

4. Where can I learn more about the Fall Leaf Bag Program?

Read this document to learn more about the program and how you can get your bags this fall!  Leaf Bag Program

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1. What can I flush?

Please only flush human waste and toilet paper.

2. How do I sign up for wastewater/sewer services?

You can sign up for sewer services on our Utility Billing page.

3. How do I pay my sewer bill?

You can pay all of your utility bills using our online bill pay portal. You can also pay by mail, or by dropping your bill off at the utility box on the North side of City Hall.

4. How do I report a problem?

If you are experiencing or have observed a problem with the sewer system, please call us immediately at 801-483-6045.

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1. How do I report a problem?

If you are experiencing or have observed a problem with water from 2100 to 3300 South, contact the SSL Water Division by calling 801-483-6014. After hours call dispatch at 801-840-4000. For concerns south of 3300 South contact Jordan Valley Water Conservancy District by calling 801-256-4401.

2. Who supplies my water?

The Salt Lake Valley has many water service providers. Reference this map for assistance finding your water provider.  Salt Lake Valley Water District Map

3. How do I sign up for water service?

Our Utility Billing division can assist with South Salt Lake Water. For service south of 3300 South, visit Jordan Valley Water Conservancy District or call 801-565-4300.

4. How do I pay my water bill?

To pay your South Salt Lake Water bill contact Utility Billing. 

5. Why does the City flush Fire Hydrants?

Hydrant flushing is a practice used to clean pipes of sediment. It also ensures that hydrants are in working order in the event of an emergency. Performing this task citywide assists in maintaining and supplying clean water to all utility users. This is a manual task done by city employees. While we try to complete this during the late evening hours, some low water pressure may be experienced during daytime hours. 

6. Is my water safe to drink?

Yes! The City regularly samples water citywide and our wells are monitored 24/7 to ensure the safety and quality of our drinking water. As our drinking water supply comes from groundwater, at times color and smell can vary. In the event of a main break or pipe replacement, air can be introduced to the system causing ‘fizzy water’. Running your tap will resolve this issue. Our water team works hard to quickly resolve any concerns or disruptions to service. 

7. What is Cross Connection and Backflow Prevention?

Cross Connection

A Cross Connection is a physical connection (piping configuration) between the public drinking water system and anything else, including another water supply, that can allow pollutants or contaminants to backflow into the public water system.

Backflow Prevention

Backflow occurs when a reverse flow of contaminated water or other substances from a customer's water system flows back into the public drinking water system. Not only is it the law to install backflow prevention mechanisms, it's important to make sure we protect our drinking water.

A backflow incident can seriously affect the quality and safety of our drinking water supply. Common examples of possible cross connections include landscape sprinkler systems, hose attachments for utility sinks, and garden hoses used for pools or other chemical contact purposes. Backflow prevention assemblies provide the public water system with protection against contamination or pollution.  Learn how to help prevent cross connection with proper connection assemblies.

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1. What pet-friendly activities do you offer?

South Salt Lake is home to several wonderful walking and hiking trails where you can take your pup. Lions Park has a great dog park as well, where your dog can meet new friends and burn off some energy. Beyond that, the Jordan River is a great place to get into nature, even though you’re right in the center of a city.

2. How can my kids join a team sport?

Check out our Youth Sports opportunities and register your children for this year’s teams on our CivicRec portal. We offer several sports seasons and leagues as well as school break and summer camps for certain sports.

3. What afterschool activities are available in South Salt Lake?

Promise South Salt Lake runs several centers throughout the city, each of which provides engaging afterschool and summer activities. Find out more about the centers, their calendar of events and which is the closest to your home or school on the Promise SSL webpage.

4. What city events happen every year?

Recreation organizes amazing events each year. Check out our Calendar of Events to discover upcoming citywide fun!

5. How can I stay active and meet other adults and seniors?

We run several adult sports leagues throughout the year, as well as plenty of social events that are great for meeting new friends! Check out opportunities and register on our CivicRec portal or email Dustin Permann or call 801-412-3209, or email Brooke Field or call 801-412-3217 for more information.

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1. Is the RDA part of the city government?

Under Title 17c of the Utah Code, the Redevelopment Agency is a separate, distinct legal entity from the City. However, the RDA shares the same leadership management as the City government.

2. What incentives can the RDA offer developers?

Tax Increment Financing is the primary source of revenue that the Redevelopment Agency has to offer. There are other programs available through the State of Utah and various federal agencies, such as Housing and Urban Development and the Department of Commerce, that are commonly pursued for additional funding.

3. When does the RDA meet?

The RDA meets on the same scheduled dates as the City Council, in a separate meeting with a separate agenda. Typically the meeting is before the regular City Council meeting.

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1. Cars drive too fast down my street and there are a lot of kids that live and play here. Can I have a Children At Play sign installed?

The City does install Children at Play signs; however, they are not regulatory signs which cannot be enforced. Other measures can be taken such as checking Speed Limit signs for proper location, or in some cases, a study is conducted to determine if there is a speeding problem. If a problem is found, the police department is notified and requested to enforce the speed limit at the location and the City's Engineer will determine if any additional traffic control devices are needed.

2. Cars drive too fast down my street. Can a stop sign be installed to slow traffic?

No. The purpose of a stop sign is right-of-way assignment, not speed control. Certain warrants have to be met before a stop sign is installed. Engineering studies have shown that unwarranted stop signs contribute to speeding because the driver tries to make up for time lost due to stopping. Other measures can be taken to correct a speeding problem.

3. How do I request a street light on my street?

Call the Engineering Department at 801-412-3211 or write a letter. An inspection will be done at the location to determine whether a light is needed. Sometimes trimming a tree or upgrading the wattage on an existing street light will light the area enough that a new light is not necessary. In cases where it is found a light is needed, the City contacts Rocky Mountain Power for an estimate, the funding is applied for approval and then the light is installed.

4. There is a tree/bush, etc. which blocks my view of a sign or of oncoming traffic. Can you cut or trim it?

If the tree/bush, etc. is on City right of way, we can trim it. The Streets and Sidewalks division trims the smaller trees and hires a contractor for larger trees. Sight obstructions on private property are the property owner's responsibility, and the city will contact the owner to do the trimming.

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1. How can I get a Transfer Station Card to dispose of bulk waste loads?

Call 801-483-6074 and we will mail you a new card.

2. How can I find out who my utility providers are?

We rely on several partners to provide our utility services. You can find out who provides your services by referring to our helpful maps (on the right sidebar) or by calling 801-483-6074 and providing us with your address.

We have made several changes to our roll-off rentals (Bulk Waste Trailers): see our Waste Collection page for more information.

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1. What happens if pickup day comes on a holiday?

If your regularly scheduled pick-up day falls on July 4th, Thanksgiving, Christmas, or New Year's Day, service will be delayed one day starting with the holiday.

2. How can I get a replacement Transfer Station card?

Call 801-483-6074 and we will mail you a new card.

3. Where can I find a full list of hazardous materials?

Please look at Ace Disposal’s webpage, where they list hazardous items that shouldn’t be thrown out. 

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1. What is the best way for me to pay my bill?

We recommend that residents use our “Pay Your Bill” webpage and set up recurring automatic payments for their bills. This prevents missed bills and potential water disconnections and reconnection fees.

2. How do I know if my house is serviced by SSL Water or not?

SSL Water only services residences south of 2100 South and north of 3300 South, so if you live south of 3300 South your water will come from the Jordan Valley Water Conservancy District. If you are not sure, locate your house on this map.

3. Who should I contact if I can’t make my water payment on time?

We understand that from time to time everyone has unexpected things happen in life. The collection program has been designed with that in mind.  Please contact the billing office before the date of any delinquency notice you receive and they will try to work out a payment schedule that works for you. Call 801-483-6074 or email Utility Billing.

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1. How do I sign up?

Applications for each upcoming school year are open from July to September and can be found on the Youth City Council page. 

2. Does it cost anything to sign up?

No, Youth City Council is open and free to anyone who meets the requirements.

3. What kind of time commitment should I expect?

Members typically spend 3 to 5 hours per month attending meetings, assisting with community events, planning and executing volunteer or community projects, and attending leadership conferences.